Terms of service.

ID. +Collective                    

Last updated 001/01/2023

BY ACCEPTING AND AGREEING TO PROFESSIONAL DESIGN SERVICES PROVIDED BY Soulbrand Design Group DBA ID. +Collective, LLC

THE CUSTOMER AGREES TO ACCEPT THE GENERAL TERMS AND CONDITIONS BELOW.

If you are unsure about any part of these terms and conditions please contact us for clarification.

 APPOINTMENTS:

Appointments can be booked online at www.idcmaine.com. Appointments booked online will be sent to our office for review. We make every effort to accommodate your scheduling needs; however, due to the busy nature of our industry, the status of your appointment will only be confirmed once someone from our team has talked to you about your specific needs, scope of the projects, dates and times.

APPOINTMENT REMINDERS:

As a courtesy, ID. +Collective will send you an appointment reminder 3 days before your scheduled appointment. Reminders will be sent to the email address we have on file, or a text message to the phone number on file, or both. Billing rates from your phone provider apply. Customers will be sent a second and final appointment reminder 1hr before service is to begin. 

APPOINTMENT RESCHEDULE & CANCELATION:

When you book your appointment with us you are holding a space on our calendar that is no longer available to other customers. We understand that situations arise in which you must cancel your appointment. As a courtesy to both our business and sub-contractors please call to reschedule your appointment as soon as you know you need to.

If cancellation is necessary, we respectfully request that you call at least 48-hours in advance. Appointments are in high demand and your advanced notice will give other customers access to that date and time. To cancel your appointment please call us at

(207) 835-0037 between the hours of 9am-4pm, Monday through Friday. Reschedule requests or cancellations after 3pm on Fridays, for Monday appointments, will be considered late cancellations. See details below.

LATE CANCELLATIONS / NO-SHOW:

A cancellation is considered late when the appointment is cancelled less than 48-hours before the appointed time. A no-show is when a customer is not home to meet our  consultant and/or does not provide access to their space for our sub-contractors to work. Any cancellation or reschedule made less than 48-hours will result in a cancellation fee. The amount of the fee will be $225.

PAYMENT POLICY:

It is ID. +Collective policy that a minimum of 100% payment is due at the time of scheduling the service, unless other financial arrangements are made in advance. If your fees are below $2500, Checks, Credit Cards (Visa, Mastercard, Discover and Amex) are accepted forms of payment. If you are paying with a check, a credit card is still required to be on file to reserve your appointment.

If your Project is over $2500.00, ACH or Check is required for payment. We do not accept CC for projects over $2500.00.

Addendum: If you use a CC for a services over $2500.00 you will be charged a service fee equal to 3 hours of design services.

CHECK PICK-UP POLICY:

For those wanting to pay with a check, you need to make payment at least 72 hours before the appointment. Work will begin as soon as all payments have cleared.

LATE PAYMENT POLICY:

A 1.5% financial charge will be applied to unpaid invoices reaching 30 days overdue.

DEPOSIT POLICY:

Non-refundable deposits or retainers are required at the time of scheduling for services projected to take 8+ hours, or for projects requiring materials purchased. Appointments will be considered “unconfirmed” until deposits are made in full. For all projects, the deposit will be based on the total project fees. Deposits will be applied to your balance due when project is complete and they are non-refundable.

RATES:

At ID. +Collective we offer several services at varying rates and most projects are unique. Ask to see the Fee Schedule for details.

When booking your appointment online it is limited to the Discovery Call on the website.  These is a 30 minute session, additional time can be purchased after the initial session.

MATERIALS:

Unless otherwise arranged (see below) our subcontractors and collective members will provide materials for our service workers to use, install or assemble. Materials include, but are not limited to: paint, windows, doors, nobs, fixtures, furniture needing assembly, shelving etc.

MATERIALS PROVIDED:

All materials ordered by ID. +Collective will be up-charged by 15-30% depending on the vendor and accessibility. Time for procurement of all materials, furniture, art and accessories will be billed at the design rate of $225.00 per hour.

ACCESS, ENTRY and SECURITY:

We take security and your peace of mind seriously. When you schedule your first appointment with ID. +Collective, one of our representatives will be sent to your space to acquaint you with our services as well as create a customer profile unique to you, your property and needs. Part of this orientation is to discuss ways in which our staff may access your space. Options include:

Being present to let our trades people and subcontractors into your space.

Provide us with a key or leave one in a designated area.

Provide us the garage/door code, or a lockbox.

It is our policy to keep all entry doors closed while our team is working and to not allow access to unknown persons. For safety reasons, please do not rely on ID. +Collective or subcontractors to provide access to other contractors, cleaners or visitors while they are working on your home or business.

ADD-ONS:

Anything outside of our agreed upon scope of work, are considered add-ons and additional fees will apply. We bill for our time and all materials, plus 10%.  Our subcontractors are not authorized to deviate from the assigned work order without prior approval from ID. +Collective. All add-ons must be processed through the office, and not through our in the field workers or subcontractor.

AFTER HOUR SERVICES:

Our service hours are M-F 8am-6pm and Saturdays by appointment only. This includes all phone service. All after hour services need to be written into your agreement with ID. +Collective. This includes Texting add-ons. These services are not always available. Please call us to discuss your needs:

DAMAGE:

Any suspected damage by ID. +Collective must be reported to the office within 24 hours after it is discovered. An inspection will be scheduled in a timely manner. Repair or replacement will be arranged upon determination of responsibility. We will not consider ourselves liable for reports made outside of the 24 hour window.  See “Breakage”.

BREAKAGE:

Unfortunately, accidents happen. If an incident occurs and something breaks or is damaged by one of our team members, you will be notified with a detail of the item. All breakage and/or damage is required to be reported to the office within 24 hours. Reimbursement for damaged property will be made up to $250 with a copy of your replacement receipt or a quote for a replacement with a similar item. Reimbursement for damaged items over $250 will be handled by our professional consultant or insurance company. Items which cannot be replaced due to sentimental or antique value should be reported to the office BEFORE more work continues. We reserve the right not to handle items, or do work in areas where precious items are present.

CLUTTER:

We ask that you provide a clutter-free environment so that our team members and subcontractors can work as efficiently as possible. Personal and valuable items should be removed from work areas to avoid all possibility of damage. Since we are on a schedule, we will be working as quickly as possible, so we greatly appreciate it when work areas are tidied up before we arrive.

EMERGENCY SERVICES:

Storms and weather events are unpredictable, as are other recognized States of Emergency. Our workers may be able to assist in the case of an emergency, depending on their schedule. We cannot guarantee this. All after hours services are billed at $225 per hour min.

HEALTH & SAFETY MATTERS:

Due to health risks we cannot cleanup after blood, vomit, feces (human or animal), or clean out litter boxes. We will also not work or ask our subcontractors to work while pest control spray is fresh. We require a safe working environment, including people, property, and pets. Just as you expect our subcontractors and staff to ensure your safety as they are working, we must be able to make sure they will be safe as well. We instruct our staff to only use a 2 step ladder for climbing and to lift no more than 25 pounds of weight without assistance.

 (Covid-19 Update) We require all of our Team Members, Collective sub-contractors to wear a mask and proper PPE. We also have given our people the right of refusal to work if there is anyone on site that is not wearing a mask or staying 6 feet away at all times, or if they are visibly sick. 

Please make sure your space is well ventilated and/ or air conditioned.

HOLIDAYS:

We are closed and do not provide services on the following Holidays: New Year’s Eve, New Years Day, May Tenth, Mother’s Day, Memorial Day, Father’s Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas Eve and Christmas Day. Availability is limited in the week between Christmas and New Years.

NON-SOLICITING:

We spend a lot of time and money developing our Core Collaborators, staff, vendors and subcontractors, so it is important that our clients do not try to solicit them away from us. All of our subcontractors have signed Non-Compete Agreements and are prohibited from soliciting business from any client on his/her own behalf or on the behalf of any third party during their engagement with ID. +Collective or for one (1) year following termination of engagement, without the written approval from ID. +Collective. You agree not to hire past or present staff, subcontractors of ID. +Collective for a period of no less than one (1) year from the date of their engagement with ID. +Collective.

In the event of your feeling you must hire one of our subcontractors or staff members in spite of this agreement, than a $1500.00 placement fee is due immediately upon employment, regardless of  whether the employment is regular or on a contract basis.

PETS:

At ID. +Collective we understand that pets are a part of the family. Therefore, we want to make sure we do all we can to minimize the stress that may occur when strangers enter their space. For the well being of both your pets and our people, we ask that all pets be placed in an area outside the space being worked on.

PRIVACY POLICY:

We’re committed to your privacy. ID. +Collective uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from your communications at any time.

PERSONAL INFORMATION:

ID. +Collective takes every precaution to protect your information. Sensitive information provided through the website is protected both online and offline. Employees of ID. +Collective  who need the information to perform their jobs are given access to your personal information. No other employees have access to it. All computers that store personal information are kept in a secure environment.

TERMINATION OF SERVICES:

This contractual agreement shall terminate automatically upon completion of services by ID. +Collective and final payment by project owner, or by mutual consent of the parties, in writing. In the event of termination of this agreement by either party, the Project owner shall within (15) calendar days of termination pay ID. +Collective for all services rendered and all reimbursable costs incurred by ID. +Collective up to the date of termination, in accordance with the payment provisions of their written agreement. Payments made toward services and costs are non-refundable.

THEFT:

Precaution is always the best protection. Please DO NOT leave any money or valuables which could be lost or taken, out in public areas. When we find valuables left out in the open, we will record them on a checklist and work around them as best we can. Our people will not bring personal items into project property that are not needed to perform their jobs.

TRASH:

All garbage produced by the project our people work on, will be disposed of by the team at the end of the job, and is billable to the client. If a job is small, our client can opt to dispose of  garbage themselves. Upon request, we will neatly compile trash bags for the clients to dispose of on their own

TRAVEL TIME CHARGE POLICY:

There is a $50.00 charge per dispatch for travel required beyond 25 miles from our Studio in Portland Maine. If it is over 75 miles away we reserve the right to add on fees for travel and expenses by the mile and for accommodations for our people.

WEATHER:

In Maine and New England, severe winter weather is inevitable. In the event of severe weather we may determine it is not safe to travel and/or carry tools and equipment to the project site. When this occurs, we will reschedule your appointment for the next available opening. Please assist us with your understanding if rescheduling is necessary.

BY ACCESSING AND USING THIS SERVICE, YOU ACCEPT AND AGREE to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines and rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, PLEASE do not use our services.

ID. +Collective,LLC believes that good client relationships are paramount to our business, and is primarily based on excellent communication.

 We look forward to collaborating with you to Design and Develop your Dream Project.

-The ID. + Collective Team